| IMPORTANT: We recommend that you read the booking conditions carefully before you book your holiday. These booking conditions include important information and set out contractual terms and conditions that apply to any booking(s) that you make with Peep India, Registered office No9 Windsor Street, Edinburgh, EH7 5LA. Booking Procedure
After choosing your holiday and reading the booking terms and conditions, please send us the booking form with the appropriate non-refundable deposit. On receipt of your booking request, a confirmation invoice will be sent to you, normally within 10 days. No contract exists until we send you a written confirmation of your holiday. In case of independent tour, the confirmation invoice would state your requested holiday costs and you will be advised of any arrangements which are still on request and not confirmed at the time the confirmation was issued. Thereafter, you would be kept updated with the progress made. In case of group tour, you would be advised of availability straightaway. Deposit
A non-refundable deposit of £300 per person is payable at the time of booking of the holiday. Some hotels/resorts might require a higher deposit especially during peak season. You would be informed of any such requirements at the time of booking.
In case you book less than 10 weeks before your tour, the total cost of the holiday is payable at the time of booking.
Final Payment
The balance of the price of your holiday must be paid at least 10 weeks before your tour date. In case the balance is not paid in time, we reserve the right to cancel your booking and retain the deposit.
Alterations to your holiday
Alterations made by you
If you wish to make any amendments to your travel arrangements, after we have issued a confirmation invoice, we would do our utmost to make all the changes as required by you. However, we would require a written notification from the person who signed the booking form at least 5 weeks before the date of tour. This must be accompanied by a payment of £20 per person to cover our administration costs. Additional charges may apply for change of tour date; a change made during peak season or in case payments have been already made to the suppliers.
If you wish to make any amendments after your holiday has begun, we and our local representatives would do our utmost to implement it, but we cannot guarantee that it will be possible. Any costs incurred in making such amendments would be passed on to you and the unavailed part of the previously booked holiday would be liable to 100% cancellation charge.
Alterations made by us
It is unlikely that we will make any changes to our travel arrangements, but we do plan the arrangements months in advance. We cannot rule out occasional changes, which can be either minor or significant changes.
If there is a minor change we will, if reasonably practicable, advise you of the change before your tour, but we are not obliged to do so or pay any compensation towards it. A minor change is any change apart from the significant change as described below.
A significant change is one, which involves omission of a featured overnight stop or change in type or standard of accommodation. When such a change takes place we would advise you as soon as is reasonable possible and offer you revised arrangements. You would then have a choice to either take up the revised arrangements (in case of lower price, we refund you the difference) In case such a change takes place at 10 weeks or less prior to your tour for reasons within our control, we would offer you compensation of £25 per person i.e. only if you have paid the full price of the holiday by the prescribed date.
No compensation will be paid under circumstances caused by war or threat of war, civil strife, industrial dispute, terrorist activity, accident, natural or nuclear disaster, fire, airline failure, closure of airports or adverse weather conditions.
Cancellation of your holiday
Cancellation by you
Should you wish to cancel your holiday, you must notify in writing to Peep India as soon as possible. Your holiday would be deemed to be cancelled only on the date we receive your written request. Your cancellation will attract the following cancellation charges:
| Date of receipt of written
Cancellation charges | Cancellation notification | | More than 70 days | Deposit only | | 69-29 days | 40% of the tour price | | 28-14 days | 75% of the tour price | | 13-1 day | 100% of the tour price | If your cancellation is due to circumstances beyond your control, you may be able to claim the monies through your travel insurance depending on the terms and conditions of the travel policy. Cancellation by us
It is unlikely that we would cancel your holiday. However, we reserve the right to cancel your holiday (without assigning reasons) at any time over 10 weeks before your tour date. In case such a cancellation does take place, we would offer you an alternative holiday or you would have the choice of refund of all monies paid by you.
In case we cancel your holiday within 10 weeks of your tour date, it will be due to reasons of force majeure or failure on your part to make the final balance payment for your holiday.
| | | Conduct
It is your responsibility to behave appropriately and responsibly. We reserve the right to terminate your holiday during its operation in case you are found to be behaving in a socially unacceptable manner or indulging in an illegal activity. In such cases no refund would be given for the unavailed portion of the holiday or any additional expenses incurred as a result. Communication of information
Unless otherwise agreed by us, ALL communications with you will be sent to the person who signs the booking form. It is the responsibility of that person to ensure that a copy of all such communication is sent to the other members who would be going on the holiday. Any failure to do so should be notified to us. Inclusions and exclusions in the tour price
We detail out the inclusions and exclusions in the tour along with price of the tour and it is deemed that you have clearly noted them before you made booking with us. In case you have any clarifications, you are requested to ask us before making booking with us. Travel Documents
Travel documents are normally sent to you approximately 2 weeks before tour date. These include international flight tickets, final itinerary, service voucher, local contact at your destination, some useful suggestions including tipping etc. Vouchers for hotels and internal travel etc. are delivered at the destination. Insurance
We require you to have adequate travel insurance cover whilst booking your holiday with us. Please state your insurance details clearly on our booking form as requested. Complaints
If a problem occurs, whilst you are abroad, you must inform immediately your local representative so that the matter can be put right.
If your complaint is not resolved you should contact us (email or fax) immediately. If the complaint is still not resolved, please register a written complaint to us within 10 days of your completing the tour (even if you have not returned to UK). We will not accept liability for any complaint that was not notified to our local representative and to Peep India in writing at the relevant time.
In the event of a dispute that we are unable to resolve amicably it may be taken to arbitration under a special scheme devised for the travel industry by the Institute of Arbitrators. This scheme provides a simple method of resolving disputes. Our liability Peep India will take every step to ensure that your tour arrangements are of appropriate standard. All descriptions, information and opinions are given in good faith based on the latest information available to us. Please note that appropriate standards would be those prevalent in your destination, which may not be same as Western standards. In the unlikely event that any part of the holiday is not provided as promised, for reason within our control, we will pay you appropriate compensation, if this has affected your enjoyment of the holiday. Our liability in all cases shall be limited to a maximum of the price of the holiday.
If any client suffers death, illness or injury whilst overseas, arising out of any activity which does not form part of the foreign inclusive holiday arrangement or excursion arranged through us, we shall, at our discretion, offer advice, guidance and assistance but are not liable for the consequences of such independent act. Your responsibility
You are however; yourself responsible for your passports, vaccinations, visas, foreign exchange for personal expenses etc. and we do not accept any liability for non-communication of relevant details to you. Special Requests: If you have any special requests, these will be passed on to the relevant supplier but cannot be guaranteed by the Company. Jurisdiction
Your holiday contract with us is made on the terms of these booking conditions which are governed by Scottish Law and the jurisdiction of the Scottish courts.
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